XQS Website Terms & Conditions
1. Introduction and Acceptance
By using our site or purchasing products, you agree to these Terms & Conditions. They apply to personal, non‑commercial use only. We may modify them from time to time; continued use indicates acceptance.
2. Age & Eligibility
Our nicotine products are intended only for adults and existing nicotine or tobacco users. You must be at least 18 years old to access the site or place an order. Nicotine products must not be used by individuals under the age of 18. At STG, we strictly sell our products only to customers who are 18 years or older. We have age verification systems and routine checks in place to ensure compliance with this policy. Identification is required when collecting packages.
3. Using the Site
Access to our site is on a temporary basis and may be withdrawn or modified without notice. You are responsible for ensuring anyone using your connection complies with these terms. Misuse such as sending spam, uploading harmful code, or infringing others’ rights is prohibited.
4. Registration & Account Security
When you create an account, you must provide accurate information and keep your credentials confidential. You must be 18 years old or older to create an account. You are liable for activities under your account; notify us of any unauthorized use. We may suspend or terminate accounts for breaches.
5. Orders & Contract Formation
Submitting an order is an offer to buy. We will confirm acceptance by email . We may decline or cancel orders - for example, if age verification fails, payment cannot be authorized, or there are errors in pricing or description. Orders are subject to stock availability.
6. Prices & Payment
Prices include any applicable taxes unless stated otherwise. We reserve the right to change prices.
7. Delivery
Delivery costs are as displayed at checkout. Estimated dispatch times are not guarantees. We are not liable for delays caused by events beyond our control.
8. Right to Complain
If you believe our products are defective or not as described, please retain the product and contact our support team as soon as possible at xqs.uk@st-group.com. Do not dispose of the product or its packaging, as we may need information such as batch codes to assess your complaint. Therefore, keep the defective product, do not throw it away or use it. Do not throw away the box because it has codes that must be given to the manufacturer.
Under the Consumer Rights Act 2015, as a consumer, you have the right to complain about defective goods, provided that the defect occurred within six (6) years in England and Wales, or five (5) years in Scotland, from the time the goods were delivered to you, and that you notified xqs.com of the defect within a reasonable time after you discovered or should have discovered the defect. What is considered to be within a reasonable time will be determined on a case-by-case basis, taking into account the nature of the goods and the defect, but a complaint made within two (2) months of the discovery of the defect will always be considered to be within a reasonable time. If you wish to make a claim, please contact our support as soon as possible. Please note that a nicotine pouches box may have a limited shelf life.
You must be able to explain the nature of the defect and, upon request, provide evidence of how it occurs. It is a requirement that the complaint is justified and that the defect has not arisen from misuse or mishandling. Attach a copy of the invoice/order number as proof that the product was purchased from xqs.com. In the event of an accepted complaint, any shipping costs and other costs incurred in connection with the complaint will be reimbursed.
Please ensure that goods are securely packaged for return. We strongly advise against using paper envelopes, especially for complaints, as they may not provide adequate protection. It is very important for returns, but especially important for complaints, that the goods are packed properly so that no damage occurs during transport. If the returned goods are damaged in transit due to inadequate packaging, we may reduce your refund to reflect any loss in value. This does not affect your statutory rights if the product was originally faulty or not as described.
The following information is necessary for a contract to be concluded: Name, Address Telephone number, E-mail address.
9. Right of Cancellation and Return
You have the right to cancel your purchase within 14 days of receiving your order, provided they are returned in a resaleable condition. For hygiene and safety reasons, this right does not apply to products that have been unsealed after delivery, unless the goods are faulty or not as described. You are responsible for the cost of returning the products unless they are faulty or not as described. If you wish to exercise your right of cancellation, please send an email to
xqs.uk@st-group.com. Please contact us with the order number and a description of your wish to cancel your purchase.
Once you’ve notified us, you have a further 14 days to return the goods. The products must be returned unopened and in their original sealed packaging due to hygiene and safety regulations. If the product is open or the seal is broken, we may not be able to accept the return. Therefore, when purchasing snus boxes from xqs.com, it is important that the box is not opened.
Please ensure the goods are securely packaged to avoid damage during transit. Please note that if the returned product is damaged or deteriorated due to inadequate packaging, we may make a deduction from your refund to reflect the loss in value. In cases where the products are no longer suitable for resale (e.g. opened or unsealed), this deduction may be up to 100% of the original value.
Refunds in case of cancellation will be made within 14 days of receipt of the return without delay by the same means as the original payment (unless otherwise requested). The refund will be made as soon as possible by transfer to your bank once xqs.com has verified that your returned item complies with our return policy.
Please note: if you are returning goods due to a fault or because they were not as described, please contact us first so we can assist you appropriately. While we recommend notifying us before sending a return to ensure smooth processing, this does not affect your legal rights.
10. Privacy & Security (Personal Data)
When you place your order with us, we process certain you provide your personal data about you , such as name, address and telephone number., in accordance with the applicable data protection applicable laws including the including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data Use and Access Act 2025 (DUAA). For more details on how we handle your personal data, please refer to the Privacy Policy.
We implement a variety of technical and organizational security measures to protect your personal information. However, you are also responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. While we strive to protect your personal data, no system can guarantee absolute security.
You agree not to engage in any activity that could harm the security of the website, including but not limited to unauthorized access, distribution of malware, or any other activity that could compromise the integrity of the website.
11. Cookies
A cookie is a text file that is sent from a website, such as ours (www.xqs.com) to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). We use cookies to ensure the proper functioning of the Site (e.g., to store your shopping basket and login status). With your consent, we also use cookies to analyze site traffic and personalize content. You can manage your cookie preferences at any time via our Cookie Settings. Please note that disabling essential cookies may prevent you from placing orders. We do not store personal data unless you have explicitly consented. For full details, see our Cookie Policy.
12. Nature of goods
We strive to ensure that all product information on xqs.com, including images and descriptions, is accurate and up to date. However, due to the nature of certain goods, minor variations in appearance may occur. These do not affect the contents or functionality of the product, which will always match what was ordered.