UK - FREQUENTLY ASKED QUESTIONS
XQS nicotine pouches are small, tobacco-free pouches designed to fit discreetly between your gum and lip. They release nicotine over approximately 30 minutes and are intended for adult nicotine users only.
Twist off the lid, remove a pouch and place it between your lip and gum. You may feel a tingling sensation, which is normal. Keep the pouch in for up to 60 minutes, then discard it responsibly.
Each XQS can contains 20 pouches.
No. Traditional snus contains tobacco. XQS nicotine pouches are tobacco-free.
People usually use one pouch for 15–60 minutes. Actual duration depends on the user’s preferences.
No, you should not chew or swallow XQS pouches. These products are designed for oral use only - placed under the lip. If a pouch is accidentally swallowed, please seek medical advice if you feel unwell.
You can find the full list of ingredients on each product’s specification page as well as on the back of the can. All ingredients comply with local regulations.
To keep your pouches fresh and effective, we recommend storing them at room temperature and making sure the can is tightly closed when not in use. Avoid exposing the product to excessive heat or sunlight.
XQS products are for adults aged 18 and over who are existing nicotine users. They are not suitable for non-nicotine users, pregnant or breastfeeding women, or individuals with heart or health conditions.
UK - Subscription Page - FAQ
Select the products you want, toggle the subscription option, and choose a minimum of five cans. Then checkout to confirm your subscription.
You must subscribe to at least five cans. You can customise your subscription and pause, skip or cancel at any time through your account.
Yes. Log in to your account to adjust products, change delivery dates or cancel. Changes should be made at least 48 hours before your next shipment.
Your payment method is charged automatically at each subscription cycle. We send a reminder before each shipment and email your tracking details once it ships.
UK - XQS Points Page - FAQ
XQS Points are loyalty points you earn on eligible purchases and activities. They can be redeemed for discounts on future orders.
For every £1 you spend, you’ll receive around 1.13 bonus points and every 10 bonus points are worth £0.89 in discounts. Here’s how it works in practice: • 1 pack (£4.49) → ≈ 5 points • 5-pack (£19.99) → ≈ 23 points • 10-pack (£34.90) → ≈ 39 points • 30-pack (£70.00) → ≈ 79 points. You can check your available bonus points in your account at any time and apply them at checkout to reduce your next order’s total.
You earn XQS point per every pound spent on XQS products. You can also earn bonus points for leaving reviews, signing up for our newsletter and on your birthday. Special promotions may also award extra points.
Points can be applied at checkout to reduce the total cost of your order. When logged in, you’ll see your balance and can choose how many points to use.
Yes. Points expire 365 days after they are earned.
Points are not earned on shipping costs and cannot be exchanged for cash. Points cannot be transferred.
Log in to your account and visit the “XQS Points” section or check during checkout to see your current balance.
UK - Shop Page - FAQ
Yes. When your order is dispatched you will receive an email with a tracking link so you can follow its progress.
You can return unopened products within 14 days of delivery for a full refund. Contact customer service for return instructions.
At present we deliver only to UK addresses.
Nicotine products are restricted to adults. You must be at least 18 to purchase XQS products
UK - Home Page - FAQ
XQS produces small, tobacco-free pouches. The pouches are made to sit discreetly under your upper lip and releases nicotine without smoke or ash.
Twist off the lid, take one pouch and tuck it between your upper lip and gum. You may feel a mild tingling as the nicotine is released. Each pouch provides flavour and nicotine for up to 30 minutes, after which it should be removed and disposed of. Do not chew or swallow the pouch.
Yes. XQS pouches do not contain tobacco; they deliver nicotine combined with plant-based fibres, water and flavourings.
Nicotine pouches offer a smoke-free alternative for adult smokers and nicotine users, but they still contain nicotine, an addictive substance. They are not risk-free and should not be used by people who do not already consume nicotine.
XQS products are available from our official website and selected UK retailers.